Our Mission Statement
- To service our customers by creating and delivering a quality service which is unique and valuable.
- To listen to customers who represent the marketplace.
- To create a unique service to meet your needs and deliver service as efficiently and effectively as possible.
- To design and deliver quality and service unmatched by our competitors.
- Our service, quality, reliability, responsibility, responsiveness, follow up, integrity and attention to detail all play a part in delivering our Mission.
Our Customer Care Policy
- Our Customers are the most important people. They are not dependent upon us. We are dependent upon them.
- Homeowners and Tenants do not interrupt our work. They are the reason we have work.
- Customers do us a favor when they call. We are not doing them a favor by returning calls. We may be busy, but they take priority.
- Our Customers are families that bring us their wants. It’s our job to listen, to understand and to fill those wants.
- Customers are not cold statistics. They are unique human beings with different feelings, emotions and needs. We have a job, when they allow us to fill those needs.
- Our Customers are deserving of the most courteous treatment we can give them. A Customer is not someone to argue or match wits with.
- Our Customers might not always be right, but they are always our customers. We do not have to be right, we are here to serve. Properly cared for, they will remain our Customers for life and bring us new ones.
BOTTOM LINE: OUR CUSTOMERS ARE THE MOST IMPORTANT PEOPLE